Coastal At Home is purely an online retailer by not having the limitations of a showroom we can offer an extensive range of product at significant savings, reaching customers all over New Zealand with the convenience of shopping from the comfort of home.
Yes when possible we are more than happy to send larger images, please email us your query.
On some occasions this can be arranged depending on where you are located and if the item is available to be viewed.
We will always look at your total order and offer the best prices possible. If ordering several large items talk with us.
We will get an accurate quote for delivery to your door and subsidise this cost where possible. When placing an order we will always send a quote for delivery and your credit card will not be charged until the price is accepted.
This depends on where you are located, we do our best to give you an accurate ETA, but cannot be held responsible for the freight companies not delivering on time. Please allow anywhere from 1-5 working days.
Yes if there is a new shipment due in, we ask for 30% deposit to back order items.
We can offer a discount to those in the design trade. This amount depends on the item and the quantity, please inquire.
Coastal At Home cannot take goods back on a change of mind basis. We endeavour to provide as much information about the product as possible so your decision to purchase is an informed one.
All items must be inspected before signing for if failed to do so we cannot claim insurance with the carrier company. You must not sign for your goods without inspecting for them first.
Before taking receipt of the order, please check for any faults or damages and make notes of any defects on the delivery docket. If possible take a photo of the fault. Coastal At Home must be notified of the fault within 24 hours Failure to do so may will mean that any freight insurance is void. Once we have the details we will liase with our suppliers regarding the appropriate action to reach a solution. Damaged or faulty items will be replaced at no charge.
On some occasions yes, this is on a case by case basis, please inquire.
We are an Auckland based company, we dispatch our products from many locations not necessarily Auckland.
